Shipping & returns

If you want to cancel your order, we require at least 48 hours notice prior do pick up/ delivery. No refunds will be issued if order is cancelled in within 48 hours of requested pick up / delivery time. Any balloon defects must be reported to The Balloon Shop within 30 minutes of receiving order by e-mail:

Hospitals doesn't allow any Latex balloon delivery, contact us for the Mylar balloon substitution.

Please note that any of the inflated balloons can't be shipped. Pick up or delievry only.

Free pick up is available at the Hokey Pokey Shop located 200 Edgeley Blvd, Unit 16, Vaughan, Ontario, L4K 3Y8.

Delivery is available in within 60 km range from Vaughan, Ontario. Delivery rate calculates automatically in your shoping cart based on the delivery destination.

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